Members Area

1. Is it possible to change the currency of my account?

   No. If you require an account in another currency, you need to open a new account.

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2. How are my funds protected from theft in the Members Area service?

   Fund withdrawals from your accounts are protected through various verification methods. Amongst these:

   1. A confirmation code you receive by e-mail
   2. A confirmation code you receive by text message through SMS (this option is available only if a client's phone number is verified).
   3. A confirmation via the 2FA process.

   These methods are implemented to maximise the security of withdrawal operations in your Members Area.

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3. How do I change the leverage?

   Go to the "Change Leverage" page in your Members Area.

   Here, you can adjust (reduce or increase) the leverage for your active account (shown in the right panel of the Members Area).

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4. How do I change my account password?

   Go to the "Change Password” page of your Members Area.

   Here, you can choose a new password for your account. To be able to use your new password, you will have to confirm it by using the confirmation code you received in your e-mail.

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5. How do I change my Members Area password?

   Go to the "Change the Members Area password" page of your Members Area.

   Here, you will need to enter your existing Members Area password to choose a new one. This operation should be confirmed by using the code you received in your e-mail.

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6. What do I do if I have entered incorrect information during the registration?

   You can change your e-mail address at any time on the "My profile" page of your Members Area.

   However, if you notice an error in your First or Family name or in your phone number, you need to contact our Live Support to make the corrections.

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7. I no longer have access to my previous mobile phone number, how do I change it?

   To change the mobile phone number, you have to contact our Live Support.

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8. How can I change my E-mail address?

   You can change your e-mail address at any time on the "My profile" page of your Members Area.

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9. Why do I need to confirm my e-mail when I register?

   Your e-mail address serves as a login to your Members Area. An e-mail confirmation is required to provide additional security to your personal data and funds.

   The e-mail confirmation is also part of the client verfication process.

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10. Is it possible to register a Members Area for a legal entity?

    Yes. To register a Members Area for a legal entity:

    1. Register a Members Area using the personal information of the person who controls the account.
    2. Send copies of all the required documents to info@robomarkets.com.

    List of the documents required from a legal entity:

    • Certificate of Incorporation
    • Certificate of Registered Address
    • Certificate of Directors and Secretary
    • Memorandum and Articles of Association
    • Resolution of Board of Directors for the opening of the account and granting authority to those who will operate it
    • LEI Number
    • Certificate of Shareholders
    • Recent Certificate of Good Standing – issued by Registrar
    • Copy of Trust Deed/Agreement (where applicable)
    • Scanned copy of the auditor report for the last financial year, or equivalent documents confirming the source of funds
    • Documents for all the following individuals:
      • Directors
      • Shareholders
      • Ultimate beneficiaries
      • Signatories

    Please note that:

    In case Members Area is registered to a natural person and the account attached to this Members Area was earlier deposited by the natural person, this account can not acquire "Corporate account" status. Please register a new Members Area to a legal entity and send a request from it.

    In the case when the direct/immediate and principal shareholder is another legal entity, the Company needs to verify the ownership structure and the identity of the natural persons who are the beneficial owners and/or control the other legal entity on the basis of the above stated documents.

    All documents, together with originals, must include a translation into English, signed and stamped by a notary.

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11. How do I register a Members Area?

    You can register a Members Area by filling up a registration form, which you can access via this link.

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12. What Is a Members Area? What is it for?

    Members Area is a client's personal space on RoboMarkets website. It enables you to:

    1. Open new trading and demo accounts and adjust their settings.
    2. Make deposits and withdraw funds.
    3. Manage your subscriptions to the company's newsletters.
    4. Fully control your investments with RoboMarkets.

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13. How to enable or disable mobile push notifications?

    Go to the "Subscription to push notifications" page of your Members Area.

    Here, you can choose to switch the push notifications sent to the MetaTrader 5 MetaQuotes mobile application on or off.

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